As of Sept 14th, everyone entering our retail stores in Victoria and Nanaimo will be required to wear a face mask.

  • Place walk off mats at all exterior entrances. This will capture much of the harmful dirt, and clean mat regularly.
  • Floor protector pads of soft felt or soft rubber material should be placed on the legs of the furniture. Floor protectors must be kept clean of grit and periodically replaced.
  • Always wear a house shoe inside. Do not wear your outside shoes inside.
  • Do NOT wear high heels on your hardwood floor as it could dent your floor.
  • Place protective slides under fridge, stove or other appliances before rolling them on the floor.
  • Do not slide your furniture on the floor. Pick furniture up to move.

  • As a natural material, wood expands and contracts with changes in temperature and humidity.
  • Use a humidifier or dehumidifier in conjunction with your furnace or ventilation system in order to maintain a 50-60% relative humidity in your home.
  • Do not leave your home unheated in the winter. Keep the temperature at or above 15 C (graduate your heat up or down).
  • If you have a crawl space be sure to maintain good ventilation so the humidity and temperature are controlled.
  • Do not use excessive water in maintaining your floor. Use a recommended hardwood cleaner such as Woodpecker or Bona Hardwood Floor Cleaner. Your floor should be vacuumed as required to remove dirt and grit prior to wiping with your hardwood mop.
  • When you purchase your flooring material and bring it home do not store it in the garage. Store it in the area where you will be installing the floor. Allow the flooring material to acclimatize to existing living conditions in your home. This period can be 2 or more days prior to installation depending on the moisture conditions in your home.

  • Wood is a natural product and the colour and grain may vary from our samples.
  • Stain colours may vary slightly from the samples.
  • Hardwood floor finishes should not be compared to furniture finishes.